Return and Refund Policy

Web Content 

• We do not create any content for client sites. 
• Page information must be supplied by the client through email. We accept all forms of text editor formats, Word, PDF, Notepad etc. Texting web content is not accepted. 
• Graphics/Photo’s provided by client must be property of client. 
• Graphic creation/adjusting and altering is billed hourly $125.00/hr during new designs. Cropping and resizing existing photos is not billed.
• The client represents to RAHA1 that all materials furnished for web design or updates are the property of the client. The client will be solely responsible for any legal claims that arise from the use of copyrighted material.
  RAHA1 will not use stamped, logo bearing or music material unless the client provides written evidence of consent to use from original owner. 
• Stock graphics are included with each site design. 
• We will link your site to any social media areas you currently have. Social media linking to existing pages is provided. Client must provide username and passwords.
• Video spots will require a YouTube account or a video hosting area. We will link to existing video channels during web development. Client must provide username and passwords.

Authorization for changes

The client must designate primary user(s) to be responsible for sending content to RAHA1 for changes during update or design services. These users will have full access to the site and site change decisions. No more than two individuals can send updates changes. These individuals’ email must be included in the contract. 

Assignment 

RAHA1 reserves the right to re-assign this project for timely completion.

Timeline

RAHA1 and the client must work together to complete this project. Our target completion date will be set at contract signing. Client must supply RAHA1 complete text and graphic content for this project. All quotes are good for 30 days. 

Page Copyright 

The client will allow RAHA1 the use of their website content to display periodically on the home site portfolio area of RAHA1.COM.  The client will allow RAHA1 to place a link on the client home page to advertise the home site.  

Changes
RAHA1 will modify and change any content on existing client’s site 90 days free after site completion at the client’s request. These changes are limited to existing content and pages. Training is offered at client’s request up to 90 days after site goes live. 

Guarantee

RAHA1 guarantees all work we perform will adhere to the rules and standards of web design. All pages will be set to index properly on major search engines. All sites hosted on our servers will be maintained annually. All pages, links, graphics, animations, audio and site uptime is governed by the hosting company selected. RAHA1 does not guarantee site up time for client selected servers.

Refund Cancellation Policy
The client will receive a refund up to 3 business days after contract signing. All cancellations must be in written format. Domain name fees are non-refundable. Web hosting fees are pro-rated with a two-month minimum. Our hourly rate is $95.00/hr during design. Design fees are non-refundable.